Frequently Asked Questions (FAQ)


Overview:

  1. What is Driving-Tests.ca?
    We provide driver's written (knowledge) test practice tests online. The knowledge test is the first step in obtaining your driver's licence.


    Once you pass the written test, we have a driving school directory to aid you in the process of obtaining your full driver's licence – this will save you money on your car insurance.

Products & Services:

  1. How do I sign-up for a free trial?
    You can sign-up for your free trial here.
  2. What is included in my free trial?
    You will have access to all of our driver's licence online practice tests. However, to help you evaluate our service, only a very limited number of questions for each test will be available. Some features will also be disabled for any practice test that you have only Free Trial access.
  3. When will my free trial expire?
    Your free trial never expires. You can continue to evaluate our services for as long as you wish.
  4. How many questions are included with my paid access?
    Whether it's your G1 licence written test, Ontario truck licence test, or Air Brakes endorsement test, we provide a comprehensive suite of questions to help your pass your written knowledge test on your first try. For example, our G1 driver's test online practice exam contains nearly 250 questions for you to practice.
  5. Do you have an offline version of your practice tests?
    No. We know that practicing online will best prepare you for the real test.
  6. Which web browsers do you support?
    We support the following popular web browsers: If you are using a browser we do not support, we highly recommend you upgrade your browser or download one of the above web browsers for free.

Pricing and Payment:

  1. How much does it cost?
    Pricing for our practice tests begin as low as $1.99 for one day of access. View all price plans and sign-up today!
  2. What forms of payment do you accept?
    We accept Visa, MasterCard, and all forms of payment that PayPal does – including major credit cards such as American Express. You can also subscribe using your bank account or use your PayPal balance.
  3. Do I need a PayPal account in order to sign-up?
    No. As with any website that uses PayPal to process payments, a PayPal account is not required.
  4. How long before I can access my free trial or paid access to the practice tests?
    Access to the practice tests is instant. If you are accessing your free trial for the first time, please wait for the e-mail with your unique password as sometimes there can be e-mail delivery delays of up to 10 minutes.
  5. Do you save my credit card and bank account information?
    No. Credit card information entered on our website is securely passed via SSL encryption to our payment processor (PayPal) to process your transaction. Credit card and banking information entered by you on PayPal's website using a secure, SSL-encrypted connection is only used once for your single transaction.
  6. Do you automatically renew my paid access to the practice tests?
    No. Because we do not save your credit card or bank account information, it is impossible for us to renew your subscription.
  7. How do I sign-up for your paid version of the online practice tests that include all your test questions and features?
    You can sign-up for the paid version of our online practice test here.
  8. I've already paid for access to one practice exam. Can I add another paid service to my account?
    Yes. Simply login to your account, click "Add Services" and follow the prompts until you have completed your payment for the additional paid service.
  9. Can I get a refund?
    While we are certain you will be 100% satisfied and never ask for a refund, we can provide a refund in certain circumstances. As stated in our Terms of Service, we reserve the right to refuse a refund request.

Technical Support:

  1. What can I do if I forgot my password?
    You can retrieve your password here.
  2. I cannot login because your site tells me that my browser cookies have been blocked/disabled. How do I allow/enable cookies?
    Here are instructions to allow/enable cookies in 5 popular browsers:
  3. I am having trouble accessing the practice tests. What should I do?
    Please ensure that you have logged into the members area with your e-mail address. Once you are logged in, you should see all of your paid practice tests as well as free trial practice exams on the right-hand side of the screen.

Privacy and Security:

  1. Do you share my personal information with other organizations?
    As noted in our privacy policy, we do not share, sell, rent or lease personal information with anyone or any organization, except in circumstances where we would have to disclose personal information because of legal requirements or law enforcement such as a court order, subpoena or warrant.
  2. How do you protect my personal information?
    We are committed to protecting your personal information. To prevent unauthorized access, several safeguards are in place, including the use of complex passwords, encrypted information, and automatic log out of an account after a period of inactivity.
  3. Where is my personal information stored?
    All personal information is stored on a secure server located in British Columbia.

Online Driving Tests 2017